Return and Refund Policy

Last updated: October 3, 2026

We want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to request a return or refund in accordance with the policy below.

1. Returns

We offer a 30-day return period, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must:

• Be unused and unworn

• Be in the same condition in which you received it

• Have all original tags and packaging, where applicable

• Include proof of purchase or your order number

To request a return, please contact us at ishemm3@gmail.com before sending anything back.

Because we work with multiple fulfillment and shipping partners, return addresses may vary depending on the product and fulfillment location.

Do not send your return to the address shown on the original package unless we specifically instruct you to do so.

Once your return request has been reviewed and approved, we will provide you with the appropriate return address and instructions.

Returns sent without prior approval or to an incorrect address may not be accepted.

2. Return Shipping Costs

For returns due to a change of mind, incorrect size, preference, or any other reason not caused by an error on our part, the customer is responsible for the return shipping costs.

If the item is defective, damaged upon arrival, or we sent you the wrong item, we will provide instructions regarding the return and may cover the applicable return shipping costs.

3. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at ishemm3@gmail.com within 7 days of delivery.

Please include:

• Your order number

• A description of the problem

• Clear photos or videos showing the damage, defect, or incorrect item

We will review the issue and, when appropriate, provide a replacement, refund, or another suitable resolution.

Please do not return a damaged, defective, or incorrect item before contacting us.

4. Non-Returnable Items

Certain products may not be eligible for return, including:

• Personalized or custom-made products

• Products that have been used, worn, washed, or damaged after delivery

• Products missing their original packaging, tags, or accessories

• Gift cards

• Products clearly identified as final sale or non-returnable at the time of purchase

• Certain products that cannot legally or practically be returned for health, safety, or hygiene reasons

If you are unsure whether your product is eligible for a return, please contact us before sending it back.

5. Exchanges

We do not offer direct exchanges.

If you would like a different size, color, or product, the fastest option is generally to return the original item, if eligible, and place a new order separately.

6. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved or declined.

If your refund is approved, it will be issued to your original payment method.

Please allow up to 10 business days for us to process an approved refund.

After we issue the refund, your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.

If you have not received your refund within 15 business days after we approved it, please contact us at ishemm3@gmail.com.

7. Original Shipping Costs

Original shipping charges are generally non-refundable for returns due to a change of mind, preference, incorrect size, or similar reasons.

If your order was damaged, defective, incorrect, or affected by an error on our part, we will review the situation and determine the appropriate refund or shipping reimbursement.

8. Order Cancellation

If you wish to cancel or modify an order, please contact us as soon as possible at ishemm3@gmail.com.

We cannot guarantee that an order can be cancelled or modified after it has been processed or shipped.

If your order has already been shipped, you may need to receive the order and follow the return procedure described in this policy.

9. Delivery Delays and Undelivered Orders

Delivery times may vary depending on the destination, product, fulfillment location, carrier, customs processing, and other circumstances outside our control.

We will provide the shipping and delivery information available to us at the time of purchase.

If there is a significant shipping delay or we are unable to fulfill your order within the applicable promised or legally required timeframe, we will contact you and provide an appropriate option in accordance with applicable law.

If your order is confirmed as lost in transit, please contact us at ishemm3@gmail.com so that we can review the shipment and determine the appropriate resolution.

10. International Orders, Customs, and Duties

We may ship orders internationally.

Customers are responsible for reviewing and paying any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country, unless otherwise stated at checkout.

Delivery times for international orders may be affected by customs clearance and other factors outside our control.

Customers are responsible for providing an accurate and complete shipping address when placing an order.

11. European Union – Right of Withdrawal

If you are a consumer located in the European Union, you may have a legal right to cancel your online purchase within 14 days of receiving the goods, without providing a reason, subject to applicable law and its exceptions.

Where applicable, the customer may be responsible for the direct cost of returning the goods if this was properly disclosed before purchase.

Nothing in this policy is intended to limit or exclude any mandatory consumer rights that apply to customers under the laws of their country.

12. Changes to This Policy

We reserve the right to update or modify this Return and Refund Policy from time to time.

Any changes will be posted on this page with an updated "Last updated" date.

13. Contact Us

If you have any questions about returns, refunds, exchanges, or your order, please contact us:

Email: ishemm3@gmail.com